CANCELLATION, RETURN & EXCHANGE

Return/ Exchange/ Cancellation Policies:
 

  • 15% restocking fee will be charged for return a product
     

  • You can request a return only within 24 hours of receiving the product.
     

  • Products need to be returned using your own courier in its original packaging.
     

  • Please write to us at info@attrilightsnsteel.in, or call us on our support numbers, and we will contact you within 24 hours of receiving your request.
     

  • Refund process will be completed in 3-5 working days once the product reaches us in good condition.
     

  • Products should be returned in their original packaging along with the original price tags, barcodes, labels, user manual, warranty card and invoices.
     

  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
     

  • The returned products are subject to verification and checks by Attri Lights & Steel in order to determine the legitimacy of the return.
     

  • Any products returned in a damaged condition will not be refunded.

 

Exchange:

 

If you have received a damaged/defective/incorrect product, please get in touch with the customer service by email at info@attrilightsnsteel.in - within 24 hours of delivery.

 

On receiving Your complaint, Attri lights & steel shall verify the authenticity and the nature of the complaint and if Attri Lights & Steel  is convinced that the complaint is genuine, the replacement process will be initiated. 



 

Please notify Attri Lights & Steel with the receipt of a damaged/defective/incorrect product within 24 hours of delivery. If you are unable to do so within 24 hours, Attri lights & Steel shall not be held liable for the failure to replace the order.

 

Products should be unused while returning for exchange.

 

Cancellation:

 

An order cannot be cancelled once confirmed. You can modify an order (with products of the same or more value) within 24 hours, provided the order has not been shipped.

 

If you want to modify your order (within 24 hours) before the order has been shipped, please call the customer service number +91-9205234195/+91-9205197175 please send us an email at info@attrilightsnsteel.in with the new product details (name, color, price, size)

 

If you have an account with us, please cancel the order from your 'My Orders' Page, else, drop us an email at info@attrilightsnsteel.in